Todd Beck 10118 Cannon Drive, Riverview, Florida 33578 USA +1-813-389-5233 mobile todd@frogprints.com www.frogprints.com/resume ----------------------------- PRODUCT MANAGEMENT EXECUTIVE Product management - Brand strategy - Product marketing - Customer experience - Global franchising I have over 20 years of relevant experience. - 10 years hospitality / travel marketing, sales, and operational efficiency. - 10 years in product management, customer experience management, and loyalty. - Special focus in international and technology. (I have lived, worked, or traveled in 50+ countries). I figure things out. I am logical, fast, and curious. (HR Chally 99% analytic ability, 97% practical intelligence. McFletcher WorkStyle Patterns challenger profile.) I create practical solutions. I’m all about ROI. (Devine 99% strategy and 99% productivity. HR Chally 99% production approach, 99% line orientation, and 66/80 profit center management. HBDI 1221 double dominant A/D.) I help people understand. I am a widely published writer and an engaging presenter. I can translate complexity into simplicity. (HR Chally 74/80 territory relationship system sales. Devine 99% sales success.) I lead by mutual benefit. I am open and sincere with a broad sense of humor. (HR Chally 96% ability to direct and control others, 66/80 sales force management. Devine 97% leadership. DISC 7312 Developer.) ----------------------------- PROFESSIONAL EXPERIENCE AchieveGlobal - a division of Informa plc Global Solution Architect (October 2008 to present) Consultative needs satisfaction selling to multinational clients. Instructional design and writing of custom training in multiple modalities (classroom, virtual instructor-led, elearning) using latest content management system technology. Develop and implement transfer of new process and policy to worldwide operations. Project pricing and margin control. Localization and cultural adaptation. Market Director / Senior Product Manager / Director of Learning Solutions (April 2000 to present) Strategic management of US$25 million annual revenue portfolio of customer service classroom and e-learning training. Multi-million dollar project budgets. Marketing promotion strategy. Worldwide franchise development. Cross-portfolio strategy and process redesign for pricing, trainer certification, and technology integration. Web site design. Thought leadership via public speaking and writing. Client sales and support. Legal and intellectual property trademark and copyright. Report directly to CEO. - Revenue growth: Portfolio up 24% year-over-year (vs company up 7%). In year when company down 10% grew 7 managed products to their record highest revenue. - Strategic growth: Targeted product sales up 490% year-over-year. - Profit growth: Ultra-efficient product design earns highest margins in company. Redesign for online distribution raised contribution by 7X conservatively. - New product growth: In first 5 years earned 29X its development investment. Earned company’s highest unit volume in 2006. All projects on time and under budget. - ROI growth: Clever repositioning of existing products cut update costs over 90% from plan, earning 133% of forecast and positive NPV after only two sales. Radical new certification process doubled distribution channel and reduced product development costs to 25% of plan. - Brand growth: Routinely interviewed as an industry expert on organizational improvement and customer loyalty with over 60 byline articles and significant quotes republished in 100+ publications around the world. Spoke at global conferences, seminars, and trade shows. Product manager / Team lead (May 1997 to March 2000) Strategic development, launch, and lifecycle management of training products. Corporate strategy for technology integration. Staff development. Project strategy for launch of new corporate brand identity, packaging, certification, and data management. Support of sales, manufacturing, and implementation. - New product growth: Authored corporate strategy for elearning business model. - Strategic growth: Earned key role on company acquisition team. - Profit growth: Intelligent design reduced cost and/or improved margins on every project. In-Flight Phone Corporation - a division of MCI Marketing strategy consultant (May to August 1996) Software user interface design, market research, and pricing of computer video game systems. Continental Airlines Marketing product development manager (November 1992 to August 1995) Developed large budget aircraft, facility, amenity, communications, and guest technology entertainment products and services in the global travel hospitality industry. Staff development. Primary responsibility for corporate identity design and application in all media. Liaison to operations and engineering. - Uniquely qualified to manage both the hard side and the soft side of customer experience. - Demonstrated broad knowledge of basic structural and electrical engineering, safety regulations, manufacturing techniques, and computer and communications technology. Spec’d lavatory flooring, Q/A’d video screens, monitored seat crash tests, etc. - Directed annual expense budget of US$3+ million. Chaired project budgets of up to US$20 million each, involving resources from multiple divisions. - From early in my career, reported directly to a VP or CEO, working regularly in senior-level groups--often where I was the only participant not a VP. - Trained managers globally, sometimes while speaking Japanese. - Evaluated, negotiated contracts with, then coordinated the efforts of, worldwide vendors. - Won a WAEA Avion Award for programming monthly inflight entertainment. International technical process developer; trainer; graphic designer; international call center supervisor; technical support specialist; sales agent (November 1986 to October 1992) - Earned "Top Sales Agent" after only 60 days on the job. - Led sales teams up to 75 agents (US$30 million annual team revenue) in call centers. - Managed start up of new offices including international sales, multilingual, and frequent flyer. - Produced computer graphics that were published in industry "how-to" manuals. - Converted the organization to computer-based publishing by designing, and then training others to use, new processes and tools. - Presented original courses on sales, management, and customer service in many countries. - Scripted and directed two formally produced corporate videos. Self-produced many others. - Composed original musical score and foley for a corporate multimedia sales presentation. Creative Marketing Directions Advertising agency account executive (May 1985 to July 1986) ----------------------------- EDUCATION MBA Marketing / Strategy. Marriott School of Management at Brigham Young University. GMAT 690 (97% national rank). BA Advertising / English. Brigham Young University. ACT 30 (99% national rank). National Merit scholar; Dean’s List. Executive education: Kellogg School at Northwestern University (Pricing). Thunderbird School (Global Leadership). Professional Selling Skills. Finance. Facilitator Certifications in Service and Leadership. ----------------------------- PERSONAL Languages Japanese: Intermediate (formerly Advanced). English: Native Community support President or Vice-president of various church service organizations. Japanese-speaking, unpaid, full-time missionary in Osaka, Japan, for 18 months. Boy Scouts of America Eagle Scout and Varsity Coach. Life balance I value my family above all else. I enjoy video editing, world travel, architecture design, music composition, computer graphics, computer games, and ocean sports. ----------------------------- Todd Beck 10118 Cannon Drive, Riverview, Florida 33578 USA +1-813-389-5233 mobile todd@frogprints.com www.frogprints.com/resume UPDATED 09OCT2008